While transiting to Miami from the Chesapeake on MV The Gator, my Outer Reef 65, I had the good fortune to stop in at Southport, NC. Southport is a quaint, friendly town with excellent marina facilities. We stayed at Southport Marina. While there we needed a ride to a laundry facility and were referred by marina staff to Hank Pomeranz of Carolina Yacht Care (cYc) who, in addition to other services, runs a shuttle from area marinas. The shuttle is on demand and inexpensive and we used it several times.
During our shuttle runs we learned that cYc provides a host of services for transient boaters. One of those services is monitoring boats when owners are unavailable. So, when weather interrupted our plans to continue south and with Thanksgiving drawing close, I left The Gator in their hands for 10 days over the holiday, during which time they monitored the boat daily, made adjustments and kept me informed of her status. We were in touch almost daily and I had the sense that they were looking after The Gator as if she were their own.
As happens, the delay also impacted my crews’ availability and I found myself without crew to finish the trip. I called Hank and asked if cYc might be able to provide crew. While this was not an advertised service, Hank adjusted his schedule and crewed for me himself. His competency and professionalism underway during the four day transit were typical of the same levels of service he applies to the other aspects of his business. I suspect his 30 plus years in the Navy and experience as a cruising sailor contribute a great deal to his expertise, level of detail and professionalism.
It is rare when you can truly find a single business dedicated to every need of the transient community and with a singular focus on customer service.
In short, I would strongly endorse Hank and his crew at Carolina Yacht Care to any transient boater needing services in the Southport, NC area.
Owner/Captain, The Gator
Outer reef 65
As the Marina Manager at South Harbour Marina in Southport I also heartily endorse Hank @ Carolina Yacht Care. Our laundry is right at the end of the dock but we have also used Hank for his shuttle and other services. He is dependable, professional, and his extra customer service efforts certainly makes my marina look good too! He can be trusted to give my customers good value.
Click Here To View the North Carolina Cruisers’ Net Marina Directory Listing For Southport Marina
Click Here To Open A Chart View Window, Zoomed To the Location of Southport Marina